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Frequently Asked Questions

What is ChaiBUY?

ChaiBUY offers extraordinary savings on the products and services you love. We bring you great deals that our community wants and needs - deals for the Jewish life!


I would like to buy today’s deal. How do I get it?

Simply click ‘BUY’ and proceed to checkout. After your purchase is completed, you will receive a confirmation email. When the deal closes, your deal voucher will be emailed to you and you will be ready to enjoy your ChaiBUY deal. 


I purchased a deal. How do I get my voucher?

Once the deal closes, we will email a coupon to you. Please print and redeem it at the featured location. All redemption instructions will be on your coupon.


Do I have to use my ChaiBUY coupon right away?

No. Just make sure that it is used within the timeframe stipulated in the fine print.


Is there an expiry date on my ChaiBUY deal?

Yes. There will be an expiry date on the face of the deal (fine print) as well as on the coupon.


I want to buy a ChaiBUY deal for a friend, can I?

Yes. You can buy as many gifts as you want unless it is stated otherwise in the fine print. To buy a gift for a friend, begin by logging in to your account. Then click on ‘Buy it for a friend’ on the Featured Deal page. Fill out your friend’s information and proceed through the checkout process, as usual.


Can I use up the voucher in more than one visit?

No. Not unless it is indicated in the fine print.


Can I combine my coupon with other deals?

No. Not unless it is indicated in the fine print.


What if my coupon is not honoured before it expires?

The merchant is required to honour the coupon before the expiration date. If you have an issue with a vendor please contact us immediately at


What happens if the business that I purchased a coupon for closes down?

In the unlikely event that an establishment goes out of business before you redeem your ChaiBUY voucher, please notify us immediately at and we will refund your purchase.


Do you have a Refer-A-Friend program?

Yes, we do! We will add $5 ChaiBUY Gelt to your account for every new referral who purchases a deal. You can refer a friend by simply clicking on the refer-a-friend button at the top of the page and emailing your friends. You can easily track your referral gelt when you sign in to your account.


Is there a limit of referrals to your Refer-A-Friend Program?

There is NO limit! Refer as many friends as you would like and receive $5 ChaiBUY Gelt for each and every referral.


Do I have to print out my coupon?

Yes. You must print out your vouchers and present them to the vendors prior to their expiration dates.


I would like to have my business featured on ChaiBUY. What should I do?

Thank you for your interest. Simply click on the RUN A DEAL tab and send us a message. We will contact you promptly.

I've read through all of the questions, and I’m still unsure about a few things. What should I do?

Click here and fill out the form or email us at with any questions or suggestions. We love hearing your feedback!